Even video games they feel like theyd be too distracting. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Press and hold the power button on the Hue sync box. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Its really that easy. It should display a wide range of folders for apps installed on your device. 4. Seems to drop the connection every twenty minutes or so. Some users reported that the app would lose connectivity as often as once every hour. Looks like no ones replied in a while. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. This app allows you to do a lot of fun things, it is for both Mac and PC users. 4K does not work, yet. Everything that happens on scenario 1 happens here. I dont have either of those options visible in my Apple TV settings when Im told that I should. Can Philips Hue Control Other Bulbs or Normal Lights. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Philips Hue brings smart lighting to everyday homes. Or want to be part of a movie? Any help appreciated.Seems to drop the connection every twenty minutes or so. Thanks! Copyright 2000-2023 M2N Limited E. & O.E. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. 5. However for some users, they don't understand the charm in a practical moving watching experience. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. If you have not created one, you can do so in the Hue app. Hello just here to say you are my favorite person as this has fixed my issue too!! But you can rollback the version if you dont want to wait. Seems like after the last box update nothing is working it's been a while now. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Lots of users have reported that they have various issues with the Hue Sync Box. So have you ever felt like you want to step into the world of your favorite video game? Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. No response from them. This is because more users prefer the app over the box. The fix for this one is surprisingly easy. Press and hold the power button on the Hue sync box. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. What if rolling back the upgrade doesnt do the trick? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Thank you for using Apple Support Communities. For many users, the Hue Sync Box should be ready to use right out of the box. The Sync Box supports HDMI. It can be for all of your Hue devices. Can It Support Both?! captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Delete this folder. How does this all work? Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. It may be that the users are not familiar with how to use it, or some hardware and software problems. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Press question mark to learn the rest of the keyboard shortcuts. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. This is another one youve probably already guessed the solution for. Starting to hate the sync box. So you can reinstall your previous version and uninstall your current version easily. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. 2018-2023 Signify Holding. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. If the AP is the reason that causes the connection issues, so how to fix it? Ie. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Aug 25, 2020 7:50 PM in response to jdo_apple. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. They both sample video and audio output to your monitor and have your Hue lights react accordingly. But you should ensure a steady internet connection for your Hue Sync Box. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Just a case of waiting for some offers with Black Friday looming. What is different about the Apple product that it doesnt work? I found that many users have connection issues with their Hue Bridge. To start the conversation again, simply Sync your on-screen TV content. Wait 30 seconds. Related Reading: Is Philips Hue Z-Wave or Zigbee? tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Manage Settings The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. So, whats causing users to report connection issue after connection issue? A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. There are two of the biggest problems for it. 3. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Hold the option key to show the Library folder. All rights reserved. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. (6 Safety Tips). If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Mine especially has issues with Dolby Vision. Now you can try to downgrade back to the previous version. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. company number 03997482, registered in England and Wales. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g.