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Most airlines have issued one free change and you may be eligible to cancel for future credit. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. The credit will be for the remaining amount of your ticket. If you are not finding a price point that works for you, continue to check to see if something becomes available. No. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. You can still book with StudentUniverse. period of more than twenty-four hours or include overnight accommodation. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. A refund must never exceed the original payment amount. If you look up reviews of tripmate, you will see 1 star across the board. Once you call, you can leave your number for a call back when we get to your place in line. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. See the chart above for the best number to call. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). To find the change rules for your flight ticket, look under the My Trips section of your account. Accommodation (if included) is based on twin share unless otherwise indicated. To confirm your travel arrangements you may be required to pay a deposit per person. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. This page sets out the Terms and Conditions under which you . Some US states are also requiring COVID tests for travelers to enter. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Many airlines are updating their policies regarding travel credit use deadlines. Bad. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. We will try to reach you again as soon as we can. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. last updated: June 29, 2021. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Student hotels & hostels How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? You also can't split it between multiple flights. Were all working overtime to try and help as much as we can. If you would like us to petition to the airline for a special request, we will advocate on your behalf. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Am I eligible to purchase a ticket? To find the change rules for your flight ticket, look under the My Trips section of your account. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. On the checkout page you can enter the details of the card you will be using. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Anyone can book with us, just not everyone will be able to get access to special discount student fares. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. As a student, I bought a ticket from the student universe website. Please note that for all air bookings a service fee of up to 16 will apply. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Specified hotels may offer student discounts. If you have registered before, please check your registration is valid and has not lapsed. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Baggage is entirely at owner's risk. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Vote. Please contact us to see if your booking qualifies. Please be respectful of our time and other people who need help too and just message us once. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Please note that we can *NOT* reinstate your flights for you if you cancel them. How do I book seat assignments and meal requests? StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. You can also update your email address to a more permanent one on your account any time. Tuition. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. You agree that you are bound by such additional terms and conditions. The merchant should process the refund through the same technology used to make the original sale. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. We believe that travel is essential to a modern education and that students return enlightened and inspired. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please note that carriers may be subject to change. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Please see your booking confirmation email for details of your booking provider and confirmation reference. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. 198 User Reviews. No compensation is payable in respect of minor changes. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Fulfillment of a request cannot be guaranteed. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. In some cases, failure to present required vaccination documentation (e.g. Enjoy the discount! Basic Economy . To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Airlines can change the price of airfare very frequently based on a multitude of factors. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. If you have a layover, you should check if there are transit requirements for that country as well. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away).