Top editors give you the stories you want delivered right to your inbox each weekday. Apples most important resource, our soul, is our people. Apple training delivers everything you need to learn about the technologyonline and on your time. Learn more about your EEO rights as an applicant (Opens in a new window) . You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Own your learning schedule with self-paced, online courses. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Some employers may accept candidates with a high school diploma or an associates degree. Design and lead tailored in-person and virtual trainings.. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. This cookie is used for advertising, site analytics, and other operations. At Apple, the learning never ends, and team members continually support each other. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. When a customer needs assistance, you quickly assess their situation. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. See which role best matches your experience. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple expert providing guidance and training on Mac support to other support team members. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Come eager to listen and learn from your team, your mentors and your customers. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple certification programs are IT professional certifications for Apple Inc. products. United States Department of Labor. The best part of working for Apple: It had to be launch days! You need a current, government-issued ID to check in with the proctor and begin the exam. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Apple Professional Training courses are available now at training.apple.com. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. You also have the option to opt-out of these cookies. This cookie is set by GDPR Cookie Consent plugin. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. You have excellent time management skills and can make decisions quickly. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple training delivers everything you need to learn about the technologyonline and on your time. Core training took place off-site and included 15 new employees like. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. You have excellent time management skills and can make decisions quickly. An Apple logo or digital badge is a seal of approval and a promise of excellence. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Geniuses often made $25 to $30 an hour based on their tenure. Take proctored certification exams from your home or office. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . US Bureau of Labor Statistics, Computer, and Information Systems Managers. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. This cookie is set by GDPR Cookie Consent plugin. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Save someone's day. Come eager to listen and learn from your team, your mentors, and your customers. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Helping customers and providing technical assistance. Badges are issued and managed through Credlys digital badging platform. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Europe's No.1 Apple Training Specialist. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The work environment for an Apple technical specialist is usually in an Apple Store. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. A career as an Apple Technical Specialist can be both rewarding and challenging. The training has been completely redesigned and moved to an online, self-paced format. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Copyright 2023 Apple Inc. All rights reserved. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . We're committed to being your source for expert career guidance. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. After submitting my application it was a waiting game. And thats our greatest strength. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language When a customer needs assistance, you quickly assess their situation. Related: 17 Apple Technical Specialist Interview Questions and Answers. And be amazed by what it does for yours. Here are three trends influencing how Apple Technical Specialists work. This cookie is set by GDPR Cookie Consent plugin. Both full-time and part-time jobs are available. It works only in coordination with the primary cookie. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. You maintain composure and customer focus while troubleshooting and solving issues. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. This cookie is set by GDPR Cookie Consent plugin. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Introduce yourself, and well get in touch if theres a role that seems like a good match. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The customers can make or break the day which led to many days being . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. I will never forget them. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. The Apple Professional Training courses are now available at training.apple.com. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. However, we cannot independently confirm if the Weibo account has a proven track record. about 30,000 full- or part-time retail workers. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple participates in the E-Verify program in certain locations as required by law. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Surname must be different to the First Name. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. An Apple digital badge represents your achievement in professional training. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. When a customer needs assistance, you quickly assess their situation. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. However, you may visit "Cookie Settings" to provide a controlled consent. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The cookie is used to store the user consent for the cookies in the category "Performance". Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. A woman in tears came into the store because she had dropped her phone in the water. You know, just like the things we make. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. At other times, you refer customers to support team members who get them up and running again. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. To view your favorites, sign in with your Apple ID. View All Courses Questions? You can find information about the accommodations request process in the. Review information and details about the policies, terms, and conditions for Apple training programs. Save someone's day. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Demonstrate and validate your expertise, whether you're an app developer or IT professional. And after you've passed an exam, display your verified digital badge on any professional networking site. These cookies track visitors across websites and collect information to provide customized ads. 2023 Here's what we know so far. Our training team can help you book training for your organisation or for a third party. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Its a secure, shareable credential. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Learn more (Opens in a new window) . After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Copyright 2023 Apple Inc. All rights reserved. Assess employee needs and develop tech training related courses and/or programs. It felt pretty good to be able to help this woman. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Get 20% off your Jamf training if you work in education. I also think readers might find the level of diversity among the talent at Apple very inspiring. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . NOW WATCH: The 6 best new features coming to Apple computers. They may also move into management positions. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Our training team can help you book training for your organisation or for a third party. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Melissa is learning about more than technology. Apple benefits help further the well-being of our employees and their families in meaningful ways. Get discovered. To view your favorites, sign in with your Apple ID. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Each of those locations employs over 100 people totalling about. Roles based in Quebec require French language proficiency. . You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. For more details and to apply, visit, Apple Professional Training courses are available now at. Please note that all salary figures are . 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Sign up for notifications from Insider! You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. They may also be responsible for providing support to Apple Authorized Service Providers. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Copyright 2023 Apple Inc. All rights reserved. They will also learn about the software and hardware they will use on a daily basis. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Copyright As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple is an equal opportunity employer that is committed to inclusion and diversity. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple is a drug-free workplace. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's)