You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. There is no charge for this service. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? No, the debit card industry is changing the way debit cards can be used for purchasing fuel. To sign up for Direct Deposit click here. Transfer your funds to a U.S. bank account using the bank transfer feature. Login - Way2Go Website. If you have questions or need additional information please contact: You should contact your Child Support Agency to discuss your payment options. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. A $5.00 card replacement fee will be deducted from your account balance. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. To unlock your card, you may call Customer Service. The transfer costs $0.50. ATMs usually dispense money in increments of $20. What if I don't want to use all of my TANF benefits or child support payments in one month? For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. This information is also available online at https://bit.ly/AZUI-EPC. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Always read the ATM messages carefully. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. COPYRIGHT 2023 NJ CHILD SUPPORT. Works with all Go Program Way2Go Card eligible MasterCard programs. contact your Child Support Agency and provide your updated address. Data privacy and security practices may vary based on your use, region, and age. Funds Transfer. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. This is by far the most awful customer service I have ever dealt with. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. Only 8 minutes was I actually talking to someone. How long can I use my old Bank of America card? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. The payments disbursed to your EPPIC child support debit card will continue to be available to you. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. You are not allowed to spend more than the amount of funds posted to your account. Forgot User ID? The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. What would I do if I was unable to activate my new Way2Go Card? You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. *
I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. What are the benefits of my new Way2Go Card? call 1-877-253-3686 to activate the card and create a PIN. 2) Your deposits and spending is immediately shown, as a banks would. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. Leading the way to wherever you want to go. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. For your convenience, there aren't any fees related to insufficient funds. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Call 1-800-961-8423 if you need assistance. The fees for using the Way2Go card are the same as the EPPICard. You are responsible for providing a secure mailing address and should notify your worker if your address changes. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. No. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Bank of America will provide card replacements until January 27, 2022. $0.50 after the fifth call (each call, each calendar month). For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Any individual can apply for all of the available child support services. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Four good reasons to indulge in cryptocurrency! Translation services are also available for other languages. Personal info, Financial info, and App info and performance. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Should you need to file another claim for unemployment benefits during this time. Call Customer Service and explain that your card will not work. How do I receive my debit card (ePayment/Way2Go Card)? If you do use a cell phone, do not enable the speakerphone feature. $0.50 after the 3rd request (each call, each calendar month). You can use your card on or after October 27, 2021. You do not need to have your old card number or speak to a representative. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). When your first benefit payment is available, you will receive a debit card in the mail. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Forgot User ID? You can also use the same card if you reapply, and the case is approved. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Using the balance on the card towards a purchase at a retail location. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. You will not be able to transfer any remaining funds onto your new Way2Go Card. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. Create a new User ID and password. Please note that it may take up to 60 days for check issuance. Access to your funds anywhere Debit MasterCard is accepted. The new Way2Go Card will be mailed to you no later than September 23, 2021. You may withdraw your full amount at any MoneyPass ATM location. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. However, the problem that I do have is with customer service. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. You should allow the site to redirect you to. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Why did I receive a California Way2Go card? For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. 3) Beyond what is already noted, getting your account information, transfer. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. If you dont enter the correct PIN on the fourth try, your card will be locked. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The PIN is very important and should be memorized or kept in a safe place. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Pros 1) upon opening the app, your balance is immediately shown. Initial Deposit Twenty-four hours after the payment has been received. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. What's the difference between customer service & surcharge fees? Nothing, there is no fee for ATM denials. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. When should I expect my new Way2Go Card to be mailed to me? Within 2-3 business days, you will receive a letter letting you know your card is coming. The card will arrive in 2 to 5 business days. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. When should I contact Way2Go Card? If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Why is my EPC changing from Bank of America to Comerica Bank? Other than that mishap, there is nothing wrong with this app. For instance if you have $600 it won't let you transfer $600. Lock and unlock your card:Did you misplace your card or leave it behind at a store? Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. Frequently Asked Questions. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. If they don't want to call, the payee may create a secure user ID and password at. You can use your card anywhere that MasterCard is accepted for purchases. You should always check your balance before using the card. How long will I have to spend the funds on my Bank of America Visa Card? It has taken up to 6 days when transfer was requested day before a holiday weekend. The new website,www.GoProgram.com, requires users to establish a new User ID and password. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. This is very frustrating when trying to access money without having to incure a few from an ATM. What is the last date to request a BofA replacement card? For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. Works with all Go Program Way2Go Card eligible MasterCard programs. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Go Program Way2Go Card mobile app. Call your worker at the county office to provide current/new address information. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. You may also keep your Way2Go EPC card for future use. After that, you will charge a $0.35 fee for each withdrawal. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. The State of Arizona is transitioning to a new provider for EPC services. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. What are the benefits of my new Way2Go Card? If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. Go to www.GoProgram.com A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. What would I do if I was unable to activate my new Way2Go Card? Your child support debit card is one of the ways you can receive your child support payments electronically. Customer must update their address with the Child Support Portal online bill pay sites get a decline even when 's! Instead want to call, each calendar month ) never respond to any telephone call, calendar! 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