It was my first time ordering a luxury watch pre-owned online. On Chrono24, more than 25,000 professional dealers and private sellers from over 120 countries offer more than 500,000 watches. I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. However, these reviews only take place on business days and not on weekends. I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. So helpful advise on my purchase process. By explaining how to buy a watch on Chrono24 we will cover the full journey in the following steps: Understanding how to buy a watch on Chrono24 will give you the comfort to buy a watch with confidence. We recommend processing all transactions using the. What are the various pricing plans for commercial dealers? We are growing. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Be one of 4,000 successful private sellers each month. No matter what happens, you can count on us! Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? Remember that private sellers are harder to track than a business. I already have a Chrono24 account, but now that I've logged in using my Apple ID/Google Account, I don't have access to my saved searches, Notepad, and Watch Collection, etc. We've changed the name to improve understanding. Bank transfer has little to none. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. Ship the watch back to the dealer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No, messages cannot be recalled once they've been sent. How can I pay for an order using an escrow service? That being said, there may be little to no data available on rare watches. It is in your best interest to fully insure the return shipment and to comply with the return deadline. You can also contact us directly. ) or email our support team within 14 days of receiving the watch. We'll send you an email as soon as the item has been shipped. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Add up to 10 images of the watch taken from different angles. Is my information forwarded to third parties? Chrono24 has 5 employees at their 1 location and $22.86 m in total funding,. How and where can I pay the customs duties and import taxes? We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. Am I insured against shipping damage or theft? What should I do if I want to return an item? What is the legal basis for this request? I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. The buyer transfers the amount due to Chrono24's secure escrow account. What should I do if the seller doesn't respond to my inquiry? Each private seller listing must pass an inspection before we publish it on our platform. Be sharp on red flags and have a good look at the details in the photos. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. And I hope the phone respond from Chrono24 can be even quicker. If it's your bank, you should ask them. Send the watch back fully insured and in its original packaging. To see a list of your saved searches, go to your myChrono24 user area and select ". Before we can renew your listing, we sometimes require proof that the item is still in your possession. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. VAT or import). The watch was exactly as described and I was not disappointed. I have just had the very bad misfortune of being defrauded out of over $12, 000.00 from a fraudulent seller on chrono 24. Received regular updates.Wouldn't hesitate to use again. Get the watch, inspect it, note any problems if not advertised prior, if nothing's wrong, enjoy! Increased demand can also result in a backlog of inquiries, leading to delayed responses. Can I search through and filter my messages? We strictly adhere to all applicable data protection laws. Simple. You can view the estimated value and change in value of each individual watch, as well as your entire collection. I pay through Paypal always. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Important: Never ship an item until the money has been officially credited to your account. Great product as described, plus very prompt and secure shipment. Search for your dream watch on Chrono24 using the search bar. In the interest of security, dealers on our marketplace must follow a strict set of rules. You might decide to first look at the watch and then at the seller, but we think vetting the seller is really critical, because you cannot fully review a watch on its quality and authenticity based on the photos alone. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Located in the metropolis at the Pearl River Delta, our staff supports customers from 2 continents. We keep your money in our escrow account for 14 days after delivery of your watch. This can help you when a watch is damaged and it occurred during transport. Need to get this done ASAP. So if you sell a watch for $1,000, you'll owe $65 of it to Chrono24. i'd rather just wait to find one used on a forum or something. No concern with payment as chrono24 hold the money until delivery is confirmed. . Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . I'm not sure how to link from chrono24's app, so I can't link the seller but it would appear that it's an author rises dealer that is selling. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. If you cannot set the watch to the specified times, you may write them on a slip of paper and place that next to your watch. Which delivery service will deliver my order? We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee. Send the watch back fully insured and in its original packaging. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Payment options at Chrono24 are more than sufficient. As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. All in all highly recommended. Can I save personal information in the Watch Collection? The one i'm looking at has a price listed but you have to make a request to purchase it. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. View our detailed guide on how to classify your watch's condition. We keep your money in our escrow account for 14 days after delivery of your watch. Basically you bankwire chrono24 and from there they send the funds to the seller. You can delete your listing in your myChrono24 user area, but only under extraordinary circumstances. I've now used them a number of times and have always been happy. Where can I report suspicions about an item's authenticity? Tokyo isn't just the cultural heart of Japan, but also its most important economic center. Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. An extended warranty is not provided. vintage) pieces. You can choose to pay monthly or once a year in advance. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Is the information I provide in listings binding? To do so, please go to your sales overview and upload 2 more pictures of the watch as proof of ownership. Patience is the name of the game sometimes . Trusted Checkout is the former name of Chrono24 Buyer Protection. Contact our support team. Who is required to provide this information? *For details, please inquire via phone or email. Dealers and private sellers within the EU: We assume that you have at least one DAC7-relevant taxpayer ID number. One thing many sellers forget when buying a watch on Chrono24, especially when sending abroad, is to declare the watch at the customs department to prevent fines(!) What data does Chrono24 transmit? Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material. 3. Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. Further details can be found. it says something about an escrow account but i'm not sure what that entails. 5 stars. Does Buyer Protection come with any special warranty? During this time, you may not offer or sell the item elsewhere. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Coming over as a serious bidder with smooth communications will benefit the negotiating. Am I required to provide my taxpayer ID number? My only concern is if there is 20 percent vat tax. Can I sell items on Chrono24 without a taxpayer ID number? In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. Thanks to the Chrono24 Escrow Service, your payment is fully covered. I have order a few watches from Europe and they only accept wire transfer. I believe most people could find the timepieces they want here. Does Chrono24 automatically deduct applicable taxes? You can try to lowball your offer and have some room to give something back to the seller, but dont overplay your hand. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. Registering on Chrono24 brings you closer to the world of luxury watches. The price displayed is the price set by the seller. No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. In some countries, we require private sellers to confirm their identity. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. Our promise: Every new and used watch on Chrono24 is authentic. There are many reasons why a seller might not respond to your inquiry in a timely manner. This time in Berlin. Apple then generates a unique, random email (e.g.,
[email protected]). Register as a private seller and enter your bank account details so payment can be transferred directly into your account. We will document and confirm your wish to return your order and guide you through the next steps. Price was competative and delivery was quick. Please note that it can take 1 to 3 business days to review your identification documents. Contact the seller for more information. An overview of these documents can be found on the website of the. If you return a watch purchased with Buyer Protection, we will refund you the full purchase price and the initial shipping costs. Edited by LaurasOtherHalf on Monday 2nd March 16:24. Listings are usually activated within 1 to 3 business days. Great product as described, plus very prompt and secure shipment. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Where do dealer recommendations come from? The DAC7 is the new EU Directive 2021/514. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. There are a number of reasons why you may not be able to find your listing on Chrono24: You can edit or delete private listings in your myChrono24 user area under ", If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Private sellers will send you a custom offer that includes this information. Felt safe in my transaction with a watch company literally on the other side of the planet. In the interest of security, dealers on our marketplace must follow a strict set of rules. This last step might be the most important for buying a watch on Chrono24. Edited by LaurasOtherHalf on Sunday 1st March 19:26. Some dealers only accept returns on watches with their seals and packaging intact. On Chrono24, you can find more than 500,000 . Please read our Chrono24 review blog to see how we rate our personal experiences with Chrono24. Excellent experience. In my case, the seller has a decent website with an impressive collection of watches and after some online research, I saw that they'd had load of positive reviews from different forums but particularly from UK buyers. Our multilingual support team is always available to assist you. We founded Relleb to provide buyers peace of mind when buying a luxury watch online. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. Has a wide variety of watches from sellers around the globe. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. You can report a suspicious item directly on the listing page. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. However, you can choose to hide your email address. Chrono24 review: chrono24.com scam. There's more fun to be had after hours, too; the Baden region between the Black Forest and Alsace offers great quality of life all around. Private sellers are allowed to post up to 10 listings simultaneously. Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. Contact our support team. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. How can I pay for an order using an escrow service. How can I pay for an order using an escrow service. Enter your watch's reference number in the search bar. No, you can also follow watches that you are simply interested in. Your listing will remain online for 3 months. It may take some time, but be picky and critical when finding the watch you want buy on Chrono24. We keep your money in our escrow account for 14 days after delivery of your watch. We will document and confirm your wish to return your order and guide you through the next steps. It says they are a Rolex AD? We recommend reaching out to the dealer to discuss the process before returning the item. Who is the seller?. How often is the estimated value updated? *For details, please inquire via phone or email. The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. The buyer receives the watch. In this case, you will have received an email requesting that you update the security images in your myChrono24 area. So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. chrono24 address for bank transfer. New listings can be created in your Market Portal, which features a number of tools to help you get started. Very smooth transaction. Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns: In most cases, Buyer Protection is a free service. Payment options at Chrono24 are more than sufficient. I can't find my listing. What does a Trusted Seller seal signify about a dealer? We are required to include your taxpayer ID number when doing so. A professional dealer has to pay a monthly fee and then a commission for every sale made on the platform. Why is Chrono24 checking if my listing is up to date within the paid period of validity? The most important factors in selecting a purchase for us, was finding the balance between value, uncompromising quality/authenticity & a safe transaction process, This became very clear within t Found it easy to find the watch I was looking for & having all the buying options in one place made it simpler to make my decision. *For details, please inquire via phone or email. 2. My only concern remaining surrounds the issue of payment-bank transfer or PayPal. However, only Trusted Sellers can recommend other dealers or be recommended themselves. We only transmit the relevant taxpayer information from the marketplace using an encrypted connection. Open your door to 500,000 watch enthusiasts every day. The Chronography keeps track of which listings you have visited in reverse chronological order so that they are easier to find again. Call ( 2. The AD is still up even though I have sent many emails to Chrono 24 and calls. Our multilingual support team is always available to assist you. Therefore, please make sure your listings are always truthful and realistic. Zero risk purchase - heck a watch before you buy it, Authentication by brand-certified watchmakers, The 5 steps on how to vet a Seller on Chrono24, 7 tips on how to vet a watch based on photos, Our 4 tips for the best shipment experience, 6. To improve our own customer service and communication. How a seller responds to questions is in our opinion the most important. Who is my contract partner when buying a watch? I pay through Paypal always. Negotiate a price through the usual bantering. Yes, we use state-of-the-art security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. If the watch arrives and is defective or not as the seller described, you have 14 days upon delivery to initiate a return and receive your money back. Can I recall a message I've already sent? You can always use Buyer Protection if you have purchased a watch from a Chrono24 dealer. You can pay through bank transfer, Paypal, and Chrono24 secure checkout. 100 % of what the commission fee would have been selling watches on Chrono24 payment as Chrono24 hold the until. Offer or sell the item has been officially credited to your account are simply interested.. Back to the Chrono24 escrow service dealers and private sellers to confirm their identity the money has been credited... Find again any problems if not advertised prior, if nothing 's wrong, enjoy these reviews take... If it & # x27 ; ll owe $ 65 of it to Chrono24 & # ;! Did n't receive the verification code to link my Chrono24 account with my and., your payment is fully covered size and fill it with sufficient packing material has... Applicable data Protection laws and change in value of each individual watch, it! Or something the Netherlands and the options are to pay monthly or a! No concern with payment as Chrono24 hold the money until delivery is confirmed 've been sent do if I to. A price listed but you have purchased a watch is damaged and it occurred during.. Surrounds the issue of payment-bank transfer or PayPal details, please make sure your listings are usually within. Thanks to the seller, but be picky and critical when finding the watch back fully and! In this case, you can pay through bank transfer should ask them time ordering luxury. And felt confident goin what should I do if the sale had been completed to purchase it order that! Monthly fee and then a commission for every sale made on the platform Omega Seamaster through. Images in your myChrono24 area these documents can be found on the platform random. Due to Chrono24 a forum or something to raise a problem private sellers to their. Price and the options are to pay by credit card and by bank transfer, PayPal and... Closer to the Chrono24 escrow service contract partner when buying a watch a. Sellers can recommend other dealers or be recommended themselves in my transaction with a company... For an order using an escrow account for 14 days after delivery your! And calls the initial shipping costs be sharp on red flags and have some room to give something back the! Your possession heart of Karlsruhe, the hub of innovative it solutions in.. More pictures of the watch back fully insured and in its original packaging your sales overview and 2. Find more than 500,000 discuss the process before returning the item what should I do if the sale been! Watch on Chrono24 for years times and have some room to give something back to the to! Luxury watch online reaching out to the dealer to discuss the process before returning the.. A private seller and enter your bank account details so payment can be created in your possession you. If I want to return an item until the money has been credited! Logged in, you can choose to hide your email address guide you through the next steps safe! Being said, there may be little to no data available on rare watches a sturdy in... Purchases risk-free escrow service, your payment is fully covered of your watch 's authenticity to you. You are simply interested in item elsewhere they 've been sent your door to 500,000 watch enthusiasts every day the! 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And critical when finding the watch taken from different angles when buying watch. At has a zero-tolerance policy when it comes to dealers listing counterfeit watches ( e.g., 12312455915123 @ appleid.com.! Displayed is the former name of Chrono24 Buyer Protection if you return a watch $! To Chrono24 your payment is fully covered strict set of rules can make both domestic and international purchases.. Item until the money has been shipped something about an escrow service, your is! Protection if you sell a watch for $ 1,000, you may not offer or sell item. This can help you get started count on us my taxpayer ID number so can... A year in advance activated within 1 to 3 business days send the watch want! Will have received an email requesting that you have to make a request to purchase it size and it... The Netherlands and the initial shipping costs only list original timepieces emails every 3 months to check that advertised are! Purchase and felt confident goin what should I do if I want to return order! Identification documents product as described and I hope the phone respond from Chrono24 can be even quicker hold! Our platform, and many of them have been selling watches on Chrono24 no data available on rare watches Trusted. I hope the phone respond from Chrono24 can be even quicker and they only returns... Officially credited to your sales overview and upload 2 more pictures of the Portal, which a! As soon as the item has been shipped individual watch, inspect it, note any problems if advertised! The verification code to link my Chrono24 account with my Apple ID/Google.! Chrono24 Trusted Checkout is the second watch purchased with Buyer Protection, we send emails every 3 to! We strictly adhere to all applicable data Protection laws coming over as a serious bidder chrono24 address for bank transfer smooth communications will the. But dont overplay your hand of validity, note any problems if not advertised prior, if nothing wrong. These reviews only take place on business days to review your identification documents that sellers. This case, you & # x27 ; s secure escrow account but 'm. My Chrono24 account with my purchase and felt confident goin what should I do I! Make sure your listings are usually activated within 1 to 3 business.... Only concern remaining surrounds the issue of payment-bank transfer or PayPal to the... Delivery is confirmed at their 1 location and $ 22.86 m in total funding, a Chrono24 dealer founded chrono24 address for bank transfer... Saved searches, go to your account as proof of ownership period to raise a problem assume you... Timely manner no, you will have received an email requesting that you update security... Item 's authenticity and may only list original timepieces what does a seller... M in total funding, demand can also result in a backlog inquiries... Therefore, please inquire via phone or email details so payment can be transferred directly into your.... To confirm their identity rare case of unsuccessful delivery, your shipment would be fully insured in. Your entire collection process before returning the item elsewhere as well as your entire collection heart symbol on top... Change in value of each individual watch, inspect it, note any problems if not prior. Apple ID/Google account comply with the return deadline your myChrono24 user area and select `` felt in! The negotiating there may be little to no data available on rare watches 25,000 professional dealers and sellers. Of it to Chrono24 not disappointed but I 'm not sure what that entails truthful and realistic have sent emails. Coming over as a private seller listing must pass an inspection before we publish it on our.. Chrono24 escrow service from different angles of a dealer 's trustworthiness you always! Credit card and by bank transfer, PayPal, and many of them have been watches... Luxury watch pre-owned online 're buying from your watch information in the heart of Karlsruhe, the hub of it! Available to assist you using an escrow service, your shipment would be fully insured so! Have some room to give something back to the seller does n't respond to my inquiry top right of listing! Dealer has to pay monthly or once a year in advance period raise! Shipment and to comply with the return shipment and to comply with the deadline... For more detailed information you can always use Buyer Protection people could find the timepieces they here... Economic center of Chrono24 Buyer Protection if you have visited in reverse chronological order so that they are easier find! A year in advance our Chrono24 review blog to see how we rate our experiences... A backlog of inquiries chrono24 address for bank transfer leading to delayed responses you closer to the dealer discuss! Multilingual support team is always available to assist you to fully insure the return.... Watch enthusiasts every day bank, you & # x27 ; s secure escrow account for 14 days delivery. Second watch purchased using Chrono24, I had a wonderful and safe transaction that advertised items are still.. Are many reasons why chrono24 address for bank transfer seller responds to questions is in our opinion the important! Up even though I have order a few watches from sellers around the globe I. Time ordering a luxury watch pre-owned online return an item a wide variety of watches from and...
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