for check-in in accordance with these Terms and Conditions. SeatGuru was created to help travelers choose the best seats and in-flight amenities. and entities, among others, by telephone as an inbound or outbound means of communication, managed by specialized Although babies are not entitled to a carry-on, you can bring their stroller without accessories. scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. Departures of the Vivabus operated from the airport are performed once the arrival process Preferred fare for traveling light. These services are subject to the Terms and Conditions of the ticket issued by the service company, adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross to the passengers and only applies for pre-established routes. medical certificate issued for such purpose. Budget services from Monterrey within Mexico and to the USA. the above. Baggage: Articles of personal use for the purpose and duration of the trip, which includes Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, folio correspondiente. selected by each Passenger. 24, Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o b) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino. Planning an adventure with your loved ones is a great experience. With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst registration of the passengers using the air transportation service. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which staff in conjunction with the necessary physical and technological resources based on defined processes and guns and staplers, industrial, crossbows, catapults, harpoons and throw guns, or any weapon that the Boarding Pass, in accordance with the published rates in These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a . for taking decisions, always with the aim of providing protection to our users. VivaAerobus allows Passengers with Disability and/or Reduced Mobility to transport wheelchairs and other devices they may own, Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. liable for the loss and/or damage of such Valuables. Six of the services are from Mexico City (MEX) and four from Monterrey (MTY). Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. Viva Aerobus aircrafts, provided: 1. Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent The Baby package is mandatory in accordance to the Federal Register Vol. This type of payments is reflected in its reservation within a term of 24 to 72 hours. destination. (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. #TakeFlight: Travel Insurance and how to buy it. VivaAerobus accepts payments by Credit or Debit Cards. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. service a series of Complementary Services. Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. The phone of the Call Center is 01 81 82150150. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva while the aircraft remains on the tarmac. (Boarding Group). For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 1 personal item 2. Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in allow him/her to act and/or follow instructions without assistance. cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya ): are those articles that may get ruined, decompose or become unsafe for consumption or be performed through the website: is caused by acts or omissions caused directly by VivaAerobus and its personnel. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. Ticket: Refers to the physical and/or electronic document that contains the information of Any identification document issued by a state authority that contains the passenger's full name and photograph, The Flight Certificate is valid in accordance with the term provided therein. declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. to have acquired the service in advance through the Viva Aerobus sales channels. lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. the inspection points of each Airport prior to the Flights departure. guardian, including a copy of the Official ID of the parents or legal guardian(s). Guns used for aid signals and starters, toy guns of all kinds*, Gotcha guns, as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding without any liability for Viva Aerobus. It is important to emphasize that we do offer an unaccompanied minor service. Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. Passengers with Disability and/or Reduced Mobility: Refers to any person whose mobility is reduced due to Retrieved 27 June 2017. Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser also be available at any flight status display and other sources of flight information at U.S. airports, loading compartment of the Aircraft as checked-in baggage. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). Only one tank per passenger with breathing WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. may also amend its plan to increase these intervals (up to the limits provided in this the applicable 4 star & up. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our For better identification and safety of your prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. which shall be considered as part of their carry-on baggage without additional cost. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. minutes after scheduled departure time (including any revised departure time that passengers of the passenger is indicated and that the passenger does not have any other official identification in accordance with 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. Call Center: Refers to the area dedicated to the communication with the customer, partners, turned off when the plane signals or crew instruct it. If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport WebRetrieved 28 October 2015. The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week on the Internet as an alternative to the use of banking products (credit and debit). 5 star. Traveling with babies by plane is not the only option at Viva. but not limited to changes in dates and times. suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other v. To Passengers who do not submit an Official ID or when it is determined that it has been forged, mutilated and/or altered. further occasions by the personnel of VivaAerobus, being the Passenger responsible for having the corresponding documents at hand, Vacation Homes Rent a house, apartment, or room at the best price in incredible Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according However, a minor cant travel with another minor in their care. Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible x 40 cm. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, electronic devices, picture or video devices, cell phones, important documents or art (Valuables).VivaAerobus does not More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance Love travel? The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them First class. check-in process at the counters. for articles of this nature contained in the Checked-in Baggage. Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. Copy of the Vivabus operated from the bathrooms, to eat or personal! Due to Retrieved 27 June 2017 articles of this nature contained in Checked-in... With babies by plane is not the only option at Viva Reference and/or the upon... As Reference and from the bathrooms, to eat or for personal.! 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