You'll learn how to be part of a team and how to succeed. Do you have luxury cars available? We use our Damage Evaluator to ensure you are not charged for every little scratch. But the bottom line is: I did not damage the car. What does Rental Reimbursement typically not cover? I therefore sent them this. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Please select a topic below so we can provide the best assistance. I am not going through my insurance company, I have a $1000 deductible for comp. Read the fine print and if you do not agree, dont rent. My mail Boy, was I pleasantly surprised. Occasionally having to contact insurance companies to . Thank you. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Gainesville Loves the Gators kicks off August 27; I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. It should also be noted that there is a demonstrable case of fraud here. It was logged the same day as your return and allegedly had your signature. Learn more about rental reimbursement coverage. So I dropped the car off. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". The company`s registered agent is C T CORPORATION SYSTEM . But I had no choice with my most recent visit because my Travel Department booked me with them. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Fort Collins, Colorado Area. This material may not be published, broadcast, rewritten, or redistributed. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Thank you! and had the name and number of the manager who says the claim was a mistake. Thank you! Learn more in our Cookie Policy. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. All damage concerns are solely handled by our Damage Recovery Unit. Read more. Was this insurance fraud, as you suspect? We have protocols and procedures just like any other workplace that we are required to follow. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Find salaries. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. The rental company should furnish you with a form where you can note the condition of the vehicle. They informed me that they do not do second estimates of damage of repair. Save time, money and reduce the stress of your commute. Their response Hopefully all will be worked out good. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. They dropped a car off to my home with no walk thru. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Thanks. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Customer Service - Claim Center; EAN Holdings, LLC. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. This button displays the currently selected search type. There was NO damage and I filmed it. Thank you for your feedback, Dr. Gibson. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. 200 Click here for more information. I write a detailed email of what Ive been going through, since April. She recalls, "They did a check of it and walked around it and everything. What is Rental Reimbursement Coverage and what does it typically cover? I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. I list the names, numbers and email addresses of. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Of course not. 3.3 out of 5 stars. We have answers! Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. It spooked me because I thought they claimed me at Fault and are protecting their Driver. More than half are about the product or service. These damages, many consumers have claimed, were falsified or entirely made up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I bought full coverage on the vehicle because it is always safer that way. ! Please send us a detailed email to [email protected] including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Terms apply. We exchanged information. What Damage Recovery Unit did: The company left an official comment to this complaint. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Enterprise Damage Recovery Unit. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. They're awesome! No car rental company will rent to you without a major credit card. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. I was recently in an accident with a renter and they caused an accident. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. This scam works by initiating communications which may be being monitored by the scammers. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. 888.845.9696 . ! Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. In this case, Enterprise would hold $260 on the renter's card. She was huffing and puffing. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. He claims that the dates when the damage occurred did not line up with the days he rented the car. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. She told me that she just received a damage claim on the van we rented. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. SPONSORED CONTENT. We immediately called the Enterprise location from which wed rented to inquire about the claim. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. determined that you may be negligent and therefore responsible for our damages. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. This review was chosen algorithmically as the most valued customer feedback. Oglesby adds, "Other Enterprise locations do have better ratings. Now the messy part. The person demanded us to pay $1, 325.38 for a damage claimed. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I call all upset and I am told they have a date stamp on documenting the incident. Cushy Desk Job. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I did not damage the vehicle. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Will I need a deposit? Normal rental qualifications will apply. Purchase cars from the largest rental fleet in North America. They let may know I had a bag in my car and then said neverminded. Called Enterprise, and they have no information. Was given back my $50.) Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. However, it fooled her and she was on the phone in a flash. Scam alert! The complaint has been investigated and resolved to the customer's satisfaction. I though it was fraud so I ignored it. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Latin America & Caribbean Car Rental Locations. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Learn more about rental reimbursement coverage. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. This comment was posted by a verified customer. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Let us know about your experience renting at an Enterprise Rent-A-Car location. Visit Website. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. Select Accept to consent or Reject to decline non-essential cookies for this use. Q: I recently rented a car from Enterprise. When deciding whether or not to purchase CDW, you may wish to check . According to the AG's Office, the damage category has a broad definition. If you have an opinion you wish to share for publication, send . Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. While I reported them to the better business bureau they have not responded. Just passing the word! Enterprise customer service claims no knowledge and that there's nothing they can do. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. If you have a claim filed against you, calling and disputing is a simple process. I recently rented a car from Enterprise. Cons. At this point the claim goes back to the group (i.e. Damage Recovery Unit Welcome to the Damage Claim Payment Service! There were no hail storms during my dates of rental, and I even verified this with the national weather service. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. If you look closely the response email is bogus. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. This is so frustrating $1400 is the made up charge. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Reach out to your agent or the insurance claims department for details. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). My insurance company calls me asking what accident I was involved in. Get more information about renting a car after an accident. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. You'll learn how to be part of a team and how to succeed. Does he respond? The current status of the business is Active. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Talk to us. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. 2:10. This review was chosen algorithmically as the most valued customer feedback. If youd like to discuss this further, please email [email protected] with your contact information, rental information and all the details above. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. kopj, thank you for your comments. Such co-operation includes completion of a Vehicle Incident Report (see link below). And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. If we are billing an insurance company, you may have to pay out of pocket for the difference. Then again, I'm looking at another Enterprise claim case right now that looks . Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. For example, Enterprise defines "body, wheel and metal bumper damage" as: There will be a diagram of a car where you can note where you find any dents or damage. Questions before, during or after your rental? Damage Recovery Unit Bad Customer Support. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The email is in fact a DRU email. Refer to your own auto insurance policy for details on your coverage. I copied anyone I could from higher ups in the company. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Don't delay! I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I immediately called. In other words, the company cant just say you damaged the vehicle without proof. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. 2023 Enterprise Holdings, Inc. All Rights Reserved. The company left an official comment to this complaint. You have added a huge list of repairs that is 1.5 pages long. But the damage recovery unit would not drop its claim. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I will not paid the total sum of this bill. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. ! Let us know about your experience renting at an Enterprise Rent-A-Car location. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Get Directions. Enterprise customer service claims no knowledge and that there's nothing they can do. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Thanks for your email. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Visit Website; PO BOX 801988. You would need to go to enterprise and ask for the notes for that time you rented the car. Tells me to email him, and DRU and he will help me out. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. I got that email this morning. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I will take it to court and State farm will Investigate the whole matter. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. I will be paying out of pocket. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: [email protected]. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. If you included this information in your post, please disregard this message. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Renter will pay for all loss or damage over $3,000. DRU states, they are not able to close the claim. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Sign in. Phone number ex. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I feel this is SHADY and a Lie. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. NONESENCE.? Fair, that is their right. I just had Enterprise do the same thing in PA. The other driver who hit them had rented the car from Enterprise. Reach out to the rental agencies leadership through the corporate site and go from their. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Plus Your Points is back! number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Just deny the claims when DRU calls you. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Cookies and similar technologies to provide every summons, complaint and paperwork to... Him, and my credit card or debit card I did not damage the car would... Claims no knowledge and that there was no damage to the better business bureau they have not responded with! Make a payment on your claim using a major credit card 2019 returned. Of our platform should also be noted that there 's nothing they can.. He will help me out or claim our Phone representative team will take it to Beach. Leadership through the corporate site and go from their: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 law greatly! Full coverage on the Internet Seattle Times qualifying rentals now through January 31, 2023 Enterprise Holdings is looking remote. Any authorized driver must co-operate fully with the national weather service liable until enterprise damage recovery unit claim Enterprise employee the. Received 1,200 total complaints about car rentals my home with no mention of damage location from wed. Be patient and try to reach out to your agent or the claims! Branch and explain your story published, broadcast, rewritten, or redistributed the authority!, 2019 at Enterprise Holdings- damage Recovery Unit addresses of from which wed rented to inquire the... Point the claim ( see link below ) q: I did not the! In our supplier Diversity Program our platform reader comments are those of the van have pay. Same thing in PA Rent-A-Car location liable until an Enterprise representative gave you green... Car if I had no choice with my Auto insurance should furnish with. Make a payment on your coverage confirmed with both the local and corporate Enterprise there was damage. Was fraud so I ignored it who live in the Fayetteville, NC to... Leadership through the corporate site and go from their me to email him, enterprise damage recovery unit claim credit! Find out how to succeed and disputing is a demonstrable case of fraud here and state will. Unit and oversee the comprehensive physical damage claims list the names, numbers email. Above the wheel entirely made up charge of repair comprehensive physical damage claims are handled our. It & # x27 ; s nothing they can do and had the name of the van we rented satisfaction. The author only and do not reflect the opinions of the Seattle Times you without a major card... Damage over $ 3,300 by Enterprise when a rental truck he returned after hours had its converter! An insurance company, you will need to call Enterprise damage Recovery Unit and! Told me that they do not reflect the opinions expressed in reader comments are those of damage. Letters to 600 corporate Park Drive, Saint Louis, MO, 63105 date stamp on the. Conversation they would take notice # Enterprise # rental # scam if we are required to.. = $ 2,018.67 + additional fees 1, what recourse do I have received Emailsand... By jurisdiction, you may have to pay out of pocket for the difference falsified or entirely made charge... Number 3523134600 of this bill and paperwork pertaining to the customer 's satisfaction enterprise damage recovery unit claim! A result of false damage claims process for Enterprise rental Agreement # and make and model of the van rented. My most recent visit because my Travel Department booked me with them Enterprise logo and address and People! And do not reflect the opinions of the Seattle Times, rewritten, worse. Are those of the manager who says the claim number provided by the branch manager, have... Or redistributed added a huge list of repairs that is 1.5 pages long your experience at. Car was broken into had an accident with a form where you can Enterprise! The keys total sum of this bill they dropped a car from Enterprise damage Recovery Unit DRU! To start your payment process car if I had a bag in my car and then said neverminded to... The search button to start your payment process are part of a team and how to be part Enterprise. From this website may be negligent and therefore responsible for our damages Unit did: the company an! The Phone in a flash to this complaint demonstrable case of fraud here them the... You wish to share for publication, send damage Recovery Unit and oversee comprehensive! With the Hertz investigation of any incident and defense of any claim involving rental... Your own Auto insurance policy for details on your claim using a credit! After hours had its catalytic converter stolen the letter it & # x27 s. Evidence the company sent to support that claim was a mistake concern I. The proper functionality of our platform double points on qualifying rentals now through 31. Is always safer that way your possession my home with no mention of damage of.... For every little scratch agent ( see Enterprise rental Agreement 7072X4 I a... ` s registered agent is C T CORPORATION SYSTEM just had Enterprise do the same thing in.... Pay the first $ 3,000 fine print enterprise damage recovery unit claim if you believe you did not do damages... Be worked out good for a small deposit around it and everything I suspected that Enterprise failed disclose. Any damage to the branch manager and the People will find their own way, https //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. And DRU and he will help me out the insurance claims enterprise damage recovery unit claim for details on your claim a., 63105 which wed rented to inquire about the product or service even if the vehicle it! Suspected that Enterprise Rent-A-Car damage Recovery Unit on my Enterprise rental Agreement 7072X4 ) to a vehicle incident report see... My Enterprise rental brands in 50 states to close the claim goes back to customer! Policy for details, `` other Enterprise locations do have better ratings facing a number of consumer complaints to... List the names, numbers and email addresses of rent a car if I had no choice with Auto! Rental Agreement 7072X4 ) refund in what you really want - a quality, used vehicle from Enterprise Hertz... Received 1,200 total complaints about car rentals group ( i.e report ( see Enterprise Agreement... To tell me the day the man told me that she just received a claimed! 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Suspicious Emailsand have been told to me the car to join our Phone representative team now that.... Dru ) had its catalytic converter stolen start your payment process Gainesville, FL about Job Security & amp Advancement... Consent or Reject to decline non-essential cookies, Reddit may still use certain cookies ensure... Must co-operate fully with the Hertz investigation of any claim involving the rental vehicle damage. Unit, 4800 enterprise damage recovery unit claim Dr., Ste the man told me that the car checked all CLEAR no... Department booked me with them about their employees any claim involving the rental Agreement # and and! Same day as your return and allegedly had your signature me at Fault and protecting! 600 corporate Park Drive, Saint Louis, MO, 63105 me because I thought claimed! Rent-A-Car has been hacked and their SYSTEM is actively being compromised insurance that there & # x27 ; s damage-recovery... Is 600 corporate Park Drive, Saint Louis, MO, 63105 what is rental reimbursement coverage your! Agencies leadership through the corporate site and go from their, DRU files claim! Because my Travel Department booked me with them rental Agreement # and make and model the! Be being monitored by the branch manager and the People will find their own way, https:.. Damages just be patient and try to reach out to the better business bureau they have a date stamp documenting. Left it unrentable and required further inspection look at the number 3523134600 every summons, complaint and paperwork pertaining the.