Our tour videos include your loading and unloading process, the actual scenic views you saw on your tour and the music in High Definition. You will hear any two-way conversations between you and the pilot on the video.
NOTE: Hilo’s aircraft is being updated right now. That means we currently do not have any video’s available for our Hilo tours. We are pushing to get this done as soon as possible for you.
I already know I want a video, why can’t I purchase that now?
We perform a quality inspection before allowing any purchases. Also, we are in the middle of upgrading some of our helicopters to have the same HD Video System.
What if we forgot to pick-up our video?
We can still ship it to you. Ask a reservationist about any shipping charges.
What if we ordered a video but no longer want it?
We will gladly take it back. Because of the love & labor that goes into these video’s, if one’s already been made for you, we will charge a $10 restocking fee. We will refund you the difference.
What happens if the video of our actual tour doesn’t turn out?
If your specific tour does not pass our quality inspection, we can make a video of a different tour for you if you so desire. The option is yours.
Why does my HD video come in 2 files?
Sometimes the video will appear as 2 files because of the size of the recorded data.
I got my video home but I can’t seem to make it work. Or it works but I’m experiencing no sound. What do I do?
First download the VLC Media Player. You can find it at www.videolan.org. Why? Cause this is an amazing (& free) media player that plays all types of media. Including .avi files which is what the video is recorded. If you are still experiencing an issue, send us back your original video. Shipping charges are not refunded. Write your name, date of your tour, tour time (approximate if you can’t remember) & we will attempt to replace it.
Need more reasons to download the VLC Media Player. Here’s a list of things you can do with a VLC Media Player: https://www.unixmen.com/22-things-you-can-do-with-vlc/