By accessing and using this website , you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using this websites particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the Terms and Conditions.
ANY PARTICIPATION IN THIS SITE WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ABIDE BY THE ABOVE, PLEASE DO NOT USE THIS SITE.
Xola complies with the U.S.—Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. Xola has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Xola certification, please visit https://safeharbor.export.gov/swisslist.aspx
Xola (and its parent/subsidiary company(ies) Xola Inc., Xola Travels Private Limited, Xola Software ULC) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Xola is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
INFORMATION WE COLLECT
Xola employs, or our third party advertising partners employ, various tracking technologies, such as cookies, web beacons, tags, scripts, analytics software or other similar technologies, that help us better manage, operate, administer maintain, develop, analyze and support our Digital Properties and the content provided on such Digital Properties.
Cookies: When you visit our Digital Properties we send one or more “cookies” to your computer or other devices. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your web experience. Some cookies may facilitate additional site features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analyzing usage for site optimization, providing custom content, allowing third parties to provide social sharing tools, and serving images or videos from third party websites. Some features on our Website will not function if you do not allow cookies. We may link the information we store in cookies to any Collected Information you submit while on our Website.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our Website or to save things like your user ID and password. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
Functional cookies, persistent and session type, store information to enable core site functionality, such as Live Chat and Client ID remembrance. Analytics cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site and our marketing campaigns.
Advertising cookies may be set through our website by our advertising partners. Data may be collected by these companies that enable them to serve up advertisements on other sites that are relevant to your interests.
If you reject cookies, you may still use our site, but some features on the site will not function properly.
Web Beacons: Xola may use Web Beacons alone or in conjunction with cookies to compile information about our Digital Properties. Web Beacons are tiny graphic objects that are embedded in a web page or email and are usually invisible to the user but allow checking that a user has viewed the page or email. Web Beacons may be used within the Digital Properties to track email open rates, web page visits or form submissions. In some cases, we tie the information gathered by Web Beacons to your Collected Information. For example, we use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Analytics Software: We and our third party tracking-utility partners use log files on our Digital Properties to gather certain information automatically and store it for analytical purposes. This information includes internet protocol (“IP”) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to track and aggregate non-personal information to analyze trends, administer, operate and improve the Digital Properties, track users’ movements around our Digital Properties and to gather demographic information about our user base in the aggregate. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and for marketing, analytics, or functionality and operation of the Digital Properties.
Mobile Analytics: We use mobile analytics software to allow us to better understand the functionality of our mobile applications on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
Local Storage: We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Online Behavioral Advertising: We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here or if located in the European Union, click here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Testimonials, Ratings and Reviews: We may post customer testimonials on our Digital Properties which may contain Collected Information. We obtain the customer’s consent via email prior to posting such testimonials and attaching the users name along with their testimonial.
Data Collected for Our Subscribers
Subscriber shall mean the business, individual or entity that registered or signed up for Xola’s Services through the Digital Properties to offer or manage their services and products to their customers and clients. In this case, the subscriber is Safari Helicopters. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Xola.
Customer shall mean the businesses, entities or individuals scheduling or purchasing products and services from Subscriber through the Services or other aspects of the Digital Properties.
We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Subscribers.
If you are a Customer of one of our Subscribers and would no longer like to be contacted by one of our Subscribers that use our service, please contact the Subscriber that you interact with directly.
Additional Policies & Legal Disclosures
We reserve the right to disclose and use any Collected Information in the following circumstances:
As required by law, such as to comply with statutes or regulations or a subpoena, bankruptcy proceeding, court order or similar legal process.
When we believe in good faith that disclosure and/or use is necessary to protect our rights, enforce our agreements, resolve disputes, protect your safety or the safety of others, investigate fraud, or respond to a government request.
To or with any other third party with your prior consent to do so.
If Xola is involved in a merger, acquisition, reorganization or sale of all or a portion of its business or assets or a significant strategic collaboration or transaction. If any of the foregoing involves a transfer or disclosure of Collected Information outside of the ordinary course of business as described in the Disclosure of Information section above, you will be notified via email and/or a prominent notice on our Website.
Data Retention, Access and Deletion
We may retain your Collected Information, including without limitation the Collected Information we process on behalf of our Subscribers, for as long as your account is active or as needed to provide you and our Subscribers services, comply with our legal obligations, resolve disputes and enforce our agreements. We may delete your Collected Information at any time, except as required to comply with our Terms of Service.
Upon request Xola will provide you with information about whether we hold any of your personal information. If your Collected Information changes, or if you no longer desire our service, Subscribers may request to correct, update, and/or deactivate it by contacting our customer support at [email protected]. We will use reasonable efforts to respond to your request within a reasonable time however, Xola makes no commitment, representation or guaranty that such efforts will be completed or successful. Furthermore, because of the way we maintain certain aspects of our Digital Properties, after information is deleted, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. We may from time to time offer you the ability to change or correct some of your Collected Information (e.g., registration information) through our Website though such functionality may not be offered or available.
Security of your Information
The security of personal information is a high priority at Xola. We maintain our Digital Properties and associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No computer system or information can ever be fully protected against every possible hazard. Xola is committed to providing reasonable and appropriate security controls to protect our Digital Properties and their information against foreseeable hazards. If you have any questions about the security of your personal information, you can contact us at [email protected].
Our Digital Properties are hosted in whole or in part in the United States. If you use our Digital Properties from the European Union, Asia or any other country outside the United States with laws or regulations governing personal data collection, use and disclosure that differ from the United States laws and regulations, please be advised that through the continued use of the Digital Properties, you are transferring information to the United States and you consent to that transfer. Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us or use the Digital Properties, Xola transfers personal information to the United States and processes it there, and your submission of such information represents your consent and agreement to that transfer.
Our Policy Toward Children
In order to use our Digital Properties you must represent and warrant that you are over the age of 13 in the sign-up process. Children under the age of 13 are not eligible to use the Digital Properties and must not attempt to sign-up with any of our Services and/or submit any personal information to us. We do not knowingly collect personal information from any person who is under the age of 13 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as quickly as possible.