ACCURACY DISCLAIMER:

The information contained in this website is for general information purposes only. The information is provided by Safari Helicopters and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Safari Helicopters. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Safari Helicopters takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

OUR RIGHT:

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

INTELLECTUAL PROPERTY:

The Site and its original content, features, and functionality are owned by Safari Aviation Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. If you believe your intellectual property rights have been infringed upon, contact us immediately at [email protected].

PAYMENT:

We accept the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners, & Maestro.

CANCELLATION – RESCHEDULING – REFUND POLICIES

Safari Helicopters reserves the right to adjust guests tour times for operational necessity.

Any cancellations, no-shows, late check-ins, reschedule or change requests made within 48-hours of your tour, will be charged the full fare. These charges are non-refundable. 

Any cancellation within the 48-hours of your tour will be confirmed with an email. If you don’t receive this confirmation please let us know. 

Any cancelation outside 48hrs will be charged a $25 cancelation fee

All cancelations must be submitted in writing via email or standard mail.

(Note: We may need to reschedule you within our 48-hour cancellation period. In this instance you will not be charged for the change.)

A No-show is someone who does not show up to his/her tour date & time. We supply our guests with a Confirmation email which states your tour date & time. Not having access to WiFi, or your media device i.e. cell phone, computer, will not constitute a valid reason for no-show. 

A late check-in is any party that is more than 15 minutes late to their check-in time.

Exposure to Covid 19 inside our 48hr cancelation policy will not constitute a refund.

Denied entry by the state or any other government agency into Hawaii, resulting in delays and or cancelation of travel plans due to improper adherence to state travel restrictions inside our 48 hr cancelation policy, will not be considered grounds for refund.

WEIGHT & BALANCE: 

Our number one priority is safety of the flight. We are required by FAA Regulations to perform a weight and balance calculation. We will be privately weighing each passenger during check-in to ensure our air-crafts weight & balance is accurate for your safety. All passengers will be weighed on a certified scale. The scale is very discreet and the reading will not be seen by anyone except the staff checking passengers in. If a Guest weighs in significantly higher than their given weight, they may be bumped to a different flight. (Note: Guests weighing in at 250 lbs or more, may be charged an extra comfort seat.)

SEATING ARRANGEMENTS:

Seating arrangements are based off of weight & balance. Requests are not a guaranteed of your seating. Children 7 & under are not permitted to sit in the front seat. If you refuse to sit in your assigned seat, you may be bumped off the tour & may be charged in full.

WEATHER:

Safari Helicopters is not responsible for Mother Nature or Acts of God.  No refunds or discounts will be given for any change to your flight route, points of interest, or time of flight due to weather. Any alteration to your tour is for your safety.  The National Park restricts all aerials tours over Kilauea Crater.

CHECK-IN:

Check-in time is 45 minutes prior to your tour time. Any tardiness of 15 minutes or more after your check-in time will be considered a no-show, & you may still be charged in full.fly. If you miss your tour and would like to reschedule, you will need to buy a new reservation.

FLIGHT TIMES:

We cannot publish times. We are an FAA Part 135 Unscheduled Carrier. Your request of AM/PM is just a request and may be adjust for operational necessity. Tour times posted on this website or any other form of advertising or marketing are averages. Times posted are not guaranteed.

OUR RIGHT TO RESCHEDULE/FILL A FLIGHT: 

We reserve the right to reschedule your tour for Safety, Weather or operational necessity.  If we reschedule your tour for another calendar day & you are unable to attend our next tour time, we will refund you at 100%. All reschedules by customer must be done within our 48-hour cancellation/rescheduling policy. If you are trying to cancel/reschedule with less than 48 hours, you will be charged the full amount of your confirmed seats.

ARTICLES ALLOWED ON THE AIRCRAFT: 

There is no TSA stationed at the Heliport, and there are restrictions as to what passengers may take on the flight. The only carry-on items a passengers can take on the helicopter will be cameras, cell phones & sunglasses. (Note: cell phones must be put on airplane mode.) Passengers should leave all other personal items in their car or one of our lockers that we provide.

PROHIBITED ITEMS: 

BAGS (this includes camera bags & purses.)

iPad, or Tablets

Selfie sticks or handles

Binoculars

Hats.

WEATHER:  

All tours may vary depending on weather, and are subject to FAA Regulations.

PHOTOGRAPHY:

Keep in mind, this is a sightseeing tour. The windows were developed for exceptional viewing, not for photography. We cannot guarantee that your photos will not have any glare since cameras can pick up the reflection of contrasting objects. To help reduce window glare, use manual control and focus on the subject matter. One wide angel lens is best. If you are a professional photographer we highly recommend chartering a Photography tour with the doors off.

(Note: We highly recommend wearing dark clothing in order to reduce any potential glare or reflection on the windows.)

SCUBA DIVING: 

No scuba diving 24 hours prior to the flight.